We don’t guarantee that we will receive your returned item. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Lye Nai Shiong LLP, Blk 32 New Market Road #02-1018A/B, Singapore 050032, Singapore Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. Each package includes 55 Flat Flower Pins. If you haven’t received a refund yet, first check your bank account again. With a 2 (50mm) shaft, they can hold many layers of fabric together and with the flat head you can easily iron with them in place yet leave no mark on your quilt. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. ![]() We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you need to exchange it for the same item, send us an email at and send your item to: Lye Nai Shiong LLP, Blk 32 New Market Road #02-1018A/B, Singapore 050032, Singapore. Some products may not be eligible for return or exchanges. We only replace items if they are defective or damaged. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We may also reject (on a case by case basis) items that are opened and not in a resealable condition.Scissors and cutters which have been opened from their original packaging These pins have a sharp finish and are ideal for pinning lighter weight cotton, loose weave, sheer, or slippery fabrics.Some items may be damaged during shipping. While we make our best effort to protect the items for shipping. Fragile items such as tailors chalk and markers.Cut-length products such as fabrics and interlinings.If 14 days have gone by since your purchase, unfortunately we can’t offer you a. Our refund or exchange policy lasts 14 days from the date of shipment of deliveries in Singapore and 30 days for worldwide purchases.
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